Shipping Policy

This policy explains processing, delivery estimates, tracking, and shipping support for xezvynuq orders.

1. Order Processing

Most in-stock orders are processed within 2–4 business days after payment and verification. Busy periods may extend processing to 5 business days. Verification or availability issues may require additional time; we will communicate material order-specific delays when known.

Business days exclude weekends and public holidays. Processing time is separate from transit time.

2. Destinations and Estimates

Supported destinations and services appear at checkout. Availability for PO boxes, military addresses, territories, and remote areas depends on the selected service.

Estimated transit to supported U.S. destinations is 10–15 business days after dispatch. Other destinations vary. Estimates are not guarantees and may be affected by customs, weather, carrier disruption, and local conditions.

3. Fulfillment and Tracking

Fulfillment locations may vary, and an order may arrive in separate parcels. Tracking details are supplied when available after dispatch. Carrier updates may take time to appear.

Our registered business address is not necessarily a warehouse or return facility.

4. Address Accuracy

Check your address before placing an order. Contact us immediately to request corrections. Changes cannot be guaranteed after processing or fulfillment begins.

If an incorrect customer-provided address causes a failed delivery or return, reasonable reshipping costs may apply. We will explain applicable costs before arranging reshipment.

5. Delivery Problems

Contact us about extended delays, damaged deliveries, or missing parcels. Include your order number, tracking details, and relevant photos where available.

A carrier status marked “Delivered” does not prevent review. We may investigate with the carrier and request reasonable supporting information. Confirmed loss or delivery errors will be addressed with an appropriate refund, replacement, or reshipment, subject to applicable law.

6. Taxes and Import Charges

Applicable checkout taxes are displayed before payment. Unless expressly included at checkout, the recipient is responsible for import duties, customs charges, and brokerage fees.

Contact us before refusing a parcel so we can explain available options and any lawful associated costs.

Shipping Contact

Company: Guangzhou Caiyou E-Commerce Co., Ltd.
Legal Representative: Ge Ruijie
Registered Address: Room 694, Building A, No. 99 Fenghuang 4th Road, China-Singapore Guangzhou Knowledge City, Huangpu District, Guangzhou, China (Cluster Registration)
Email: service@xezvynuq.com
Phone: +86 20-84966110
Hours: Monday–Friday, 08:00–17:30, China Standard Time (UTC+8).