Terms and Conditions

These terms apply to purchases from xezvynuq.com, operated by Guangzhou Caiyou E-Commerce Co., Ltd. Review them with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Eligibility and Accurate Information

You must have legal capacity to make the purchase under applicable law. Provide accurate contact, billing, and delivery information, and use a payment method you are authorized to use.

2. Orders and Acceptance

Submitting an order is an offer to purchase. An automated acknowledgment confirms receipt and does not itself constitute acceptance. Acceptance occurs when we confirm dispatch, unless expressly stated otherwise.

We may decline or cancel an order for reasonable grounds, including unavailable stock, failed payment, suspected fraud, or a material listing error. We will notify you and refund amounts collected for canceled items.

3. Product Information and Use

Review the product’s dimensions, materials, included pieces, and care instructions before purchasing. Screen settings may affect displayed colors. Styling accessories are included only when expressly stated in the listing.

Use products only for their intended purposes and follow applicable instructions. Keep small parts and other unsuitable items away from children. Ordinary lifestyle products do not carry implied medical or therapeutic benefits.

4. Prices and Payment

Review the checkout currency, discounts, shipping charges, taxes, and final amount before paying. External bank fees and import charges may apply as explained in our payment and shipping policies.

If a material price error is discovered, we will seek your agreement to a correction or cancel and refund the affected purchase. We will not charge a higher price without authorization.

5. Delivery, Returns, and Cancellations

Our Shipping Policy explains processing and transit estimates. Our Return & Refund Policy explains eligibility, costs, refunds, exchanges, and cancellation requests.

Delivery estimates are not guarantees. Mandatory remedies for delayed delivery, defective goods, and misdescribed products remain available.

6. Bulk Purchases and Brand Use

Contact us before placing bulk or commercial orders. Buying products does not grant authorized-retailer status or permission to use our brand assets and website materials commercially.

7. Responsibility and Consumer Rights

Each party remains responsible for its obligations under applicable law. Nothing in these terms excludes liability, statutory warranties, or consumer remedies that cannot lawfully be excluded.

8. Changes and Disputes

Updates apply prospectively and do not remove rights attached to existing orders. Contact us first about a concern so we can attempt a practical resolution. Mandatory local consumer protections and access to competent courts remain unaffected.

Contracting Business

Brand: xezvynuq
Company: Guangzhou Caiyou E-Commerce Co., Ltd.
Legal Representative: Ge Ruijie
Registered Address: Room 694, Building A, No. 99 Fenghuang 4th Road, China-Singapore Guangzhou Knowledge City, Huangpu District, Guangzhou, China (Cluster Registration)
Website: xezvynuq.com
Email: service@xezvynuq.com
Phone: +86 20-84966110
Hours: Monday–Friday, 08:00–17:30, China Standard Time (UTC+8).